Terms of service
Welcome to TRUE | NATURAL!
These Terms of Service ("Terms") govern your use of our website located at https://truenaturalstore.myshopify.com (the "Site") and any related services provided by TRUE NATURAL ("we," "us," or "our").
By accessing our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. General Conditions & Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. Products and Services
Our products are available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
3. Health & Product Information Disclaimer
The information and products on our Site are not intended to diagnose, treat, cure, or prevent any disease. The statements made about products have not been evaluated by the U.S. Food and Drug Administration (FDA) or the Dominican Republic's Dirección General de Medicamentos, Alimentos y Productos Sanitarios (DIGEMAPS).
Our products are for external use only. We recommend performing a patch test prior to full use to check for any potential allergic reaction. Discontinue use immediately if irritation or redness occurs.
Results from using our products may vary from person to person. TRUE | NATURAL is not responsible for any individual reaction to any particular ingredient. Please read our ingredient list carefully and follow the appropriate directions for use.
4. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
5. Payment
All payments are processed through secure third-party payment gateways (e.g., Shopify Payments, PayPal). We do not store your credit card information on our servers. You agree that you are the authorized user of the payment method used.
Prices for our products are subject to change without notice. The price charged will be the one in effect at the time of your order. Prices are listed in $USD and do not include shipping costs or applicable taxes, which will be added at checkout.
6. Shipping and Delivery
Please refer to our Shipping Policy for detailed information on processing times, shipping methods, and costs. Delivery times are estimates and not guaranteed. The risk of loss for items purchased passes to you upon our delivery of the items to the carrier.
7. Returns and Refund Policy
We want you to be happy with your purchase. Please review our Refund Policy Page, which is incorporated into these Terms by reference, for full details on how to process a return or request a refund.
8. Intellectual Property
All content published and made available on our Site is the property of TRUE NATURAL This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site. The brand name "TRUE | NATURAL" and its associated logos are trademarks of TRUE NATURAL and may not be used without our express written permission.
9. Prohibited Uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code.
10. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
In no case shall TRUE NATURAL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.
Our liability shall be limited to the maximum extent permitted by law, and in no event shall it exceed the total amount you paid to us for the product in question.
11. Indemnification
You agree to indemnify, defend and hold harmless TRUE NATURAL and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.
12. Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States Of America.
Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by the competent courts located in Florida, USA.
13. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
14. Contact Information
Questions about the Terms of Service should be sent to us at:
- Email: truenatural161985@gmail.com
- Business Address: 7170 Okeechobee blvd West Palm Beach Florida 33411